Use Get help in Help & Feedback when you need assistance with the product and want a reply by email.

Privacy: Do not include a client's or student's name or health details. Before attaching a screenshot, crop or redact names, contact information, appointments, notes, goals, reports, session data, financial information, and record identifiers.

Open the support form

1. Select the chat-bubble icon in the left navigation.
2. On Help & Feedback, select Get help.
3. Check the reply email near the bottom of the form.

For ratings, ideas, or general product comments, use Share feedback instead.

Describe the problem

1. Under What do you need help with?, choose the closest category:
   • Account & login
   • Billing & plan
   • Sessions & notes
   • Clients & import
   • AI features
   • Something isn't working
   • Other
2. Enter a concise Subject.
3. Under Describe the problem, explain:
   • What you were trying to do
   • What happened
   • What you expected instead
4. Include the affected product area, the steps you took, and the approximate time of the issue when useful.

Leave sensitive profile information out. If Support needs more detail, follow the instructions in its email reply.

Add screenshots safely

Select Add screenshots only when an image is necessary to explain the problem. The form accepts up to five images, with a limit of 5 MB per image.

Before attaching each image:

• Crop out browser tabs, the desktop, notifications, filenames, and unrelated applications.
• Remove names, email addresses, phone numbers, dates of birth, health information, notes, goals, reports, payment details, and internal identifiers.
• Check the filename and image metadata for identifying information.

Attach only the redacted images Support needs to understand the problem.

Send the request

Review the category, subject, description, reply email, and attachments before selecting Send Request. Sending the request creates a support ticket and transmits the entered information and attachments to iSpeax Support.

The How it works panel says a submitted request provides a ticket number and email copy. It also says Support usually replies by email within one business day and that you can continue the conversation by replying to the email.