Review a request under Pending Bookings, approve it, and find the approved appointment on the Bookings calendar.

Before you begin

Use these steps for a request that needs manual approval. When a client or student completes the public booking page and selects Book Appointment, the request appears under Pending Bookings.

Open Pending Bookings

1. Open Bookings.
2. Select Pending.
3. Use Search by name or email if you need to narrow the list.
4. Read the name, date, time, and service on the request card.

The request card includes Decline and Approve.

Approve the request

1. Select Approve.
2. The request leaves Pending Bookings, and Booking approved appears.
3. Close the booking list and open the requested date on the calendar.

The approved count increases, and the booking appears on the calendar.

If the request is missing

• Check Pending and clear Search by name or email.
• Check that the public page was submitted through Book Appointment.
• Review the request mode under Online Booking in Settings.
• Look at Approved in case the request was already approved.

Privacy: Booking requests can contain names, email addresses, phone numbers, appointment details, and notes. Do not share an unredacted request or calendar screenshot.